Returns & Refund Policy

At Oryndel.shop, we strive to ensure that every customer is satisfied with their purchase. If your wall art does not meet your expectations, eligible items may be returned or exchanged within 30 days of delivery.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

  • The product must be unused and in its original condition

  • All original packaging, accessories, and mounting hardware must be included

  • Proof of purchase (such as an order confirmation or receipt) is required

  • The item must not be customized beyond the standard options available on the product page

Return Approval Process

Returns must be authorized before being sent back. To request approval, contact us at contact@oryndel.shop.

Once your return is approved, you will receive:

  • A prepaid return shipping label

  • Instructions for packaging and returning the item

  • A Return Authorization Number (RA#), which must be clearly displayed on the outside of the package

Returns submitted without prior authorization will not be accepted.

Damaged or Incorrect Items

If your order arrives with any issues, please contact us promptly. This includes:

  • Items damaged during shipping (such as frames, prints, or packaging)

  • Incorrect items, including wrong size, design, or color

  • Missing parts or installation hardware

We will review the issue and provide an appropriate resolution.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or personalized products (including items with added text or images)

  • Final sale or clearance items

  • Products damaged after delivery due to misuse or improper handling

Exchanges

To exchange an item, you must first complete the return process for the original product. A new order should then be placed separately. Any approved refund or credit can be applied toward the new purchase.

Refund Processing

Once your returned item is received and inspected (typically within 3–5 business days), we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method within 5–7 business days

  • Additional processing time of 3–10 business days may be required by your bank or payment provider

Contact Information

For any questions regarding returns or refunds, please contact us:

Email: contact@oryndel.shop
Phone: +1 218 619 4672
Address: 1109 10th St, International Falls, MN 56649, USA